this is simply ridiculous

seriously this is retarded. i've been on hold for 30 minutes to check on my passport status. and when i made the reservation for the cruise they said that starting in January we would have to get our passport going on the cruise. now it says that we only need it if we're traveling by air. the problem is that they would need to see our birth certificate. and in order to apply for a passport, they take your birth certificate. so i just got off the phone with the lady and she said that my passport is being processed in south carolina. she knows that i called last week but the only back up plan now is to go to the county clerk's office and to get a new birth certificate. all she can do now is call the agency in south carolina and tell them to hurry up. and that's all she can do. and to call back monday. ridiculous. seriously ridiculous. glad we got the insurance.